Top Nine Trends

The Top Nine E-Business Trendsfor the 21st Century

1. E-business will become a critical competitive strategy that will revolutionize the global economy.
2. Companies will learn to manage customers' relationships by virtually serving their needs "24 × 7"-24 hours a day, 7 days a week.
3. E-business that enables customers to personalize and customize products or services will flourish.
4. Using the Net to find new customers and to better target customer preferences will be a standard practice.
5. Producing, marketing, and distributing products or services online will be a cost-effective strategy for business.
6. Learning to develop and serve online communities with niche interests will be essential to building customer loyalty.
7. E-business models that provide greater choice for customers will change the traditional economics of supply and demand.
8. Ready access to the Net from multiple gateways-cable TV, satellite, wireless telephones, and other devices-will greatly expand e-business opportunities.
9. Highly efficient e-business virtual supply chains will intimately link manufacturers and producers directly to customers.